Return Policy

1.Cancel the order

Placing an order will result in a 30% deposit, and cancelling the order before shipment will not refund the deposit. If the product has already been shipped, you will not be able to cancel the order.

2.Return & Exchange conditions

You can apply for a return within 5 days before shipment (the deposit is non refundable)

In which cases can returns and refunds be made
1. Merchant sent the wrong goods
2. There are quality issues with the product
2. Whoever bears the responsibility

Returns and refunds are not allowed under the following circumstances
1. The product has been used
2. Due to personal reasons, returns without reason are not supported
3. Non seller reasons, buyer bears all costs

How to deal with the damage caused by the merchant：

However, if your item is damaged or defective, these exceptions do not apply. In this case, you can contact potteryjargarden@gmail.com and we will afford the delivery fee. We’ll take care of it and work with you to find the best solution.

How to deal with the replacement：

If you want to replace the items, please re-purchase after returning them.Return

3.address:

Return address: Zhumudian, Liangting Village, Gangkang Town, Ningguo City, Anhui Province

Postcode: 528300

Company/name：potteryjargarden

Phone：+86 18256337827

 

4. Return form:  
We will provide you with the warehouse address, and you can send it back.
If your item is damaged or defective, we will arrange for a courier to pick up the package (we will contact you in advance and arrange for a courier to pick up the package when you are at home). You can also send it back by yourself, and we will refund the shipping cost.
5. Refund:                                                       
If a refund is required, we will return the agreed amount to your payment account. From the operation of the refund to the consumer receiving the refund, it will take about hours.